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Social Security: These are the top 10 states with the most “problems” in customer service

Many people have had to wait a long time to contact the Social Security due to factors that have forced the reduction of staff in the offices

TD Editorial by TD Editorial
14/06/2022 09:29
in Money
States problem Social Security

Social Security

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Hard times in the United States economy are current. Right now, cuts in Social Security and COLA may make everything a little worse a few years from now. This information is important because the ability of many people to live peacefully in the future depends on it. Because of these cuts, there are many areas of Social Security that do not have enough staff to take care of all the people collecting their retirement payments.

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Many states have seen a huge backlog in serving Social Security retirees and pensioners. This customer service queue is so long because of the aforementioned cutbacks and other factors. For example, there is also the lack of office supplies such as new computers. Due to the lack of these new computers, the work of the staff is greatly delayed.

These cuts, therefore, affect some States more than others. Therefore, if you live in one of these States shown below and you have problems with Social Security, you must be patient. The few workers they have are not enough to meet the demand of people.

States with the longest waits for Social Security care

The cuts in the Social Security person within some states is very large. In some cases it can be as high as 25%. This percentage is excessive if we take into account that this staff is very necessary to be able to benefit all the people who need it. The States that have had the most cuts in customer service in Social Security are as follows.

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Ohio
Ohio

With 25% cuts:

  • Alaska
  • Iowa
  • Virginia
  • West Virginia

With 10% cuts:

  • Indiana
  • Kansas
  • Louisiana
  • Ohio
  • Washington
  • Wisconsin

An Impossible Situation to Keep

With a situation like this, everyone collecting their Social Security benefit can have problems. Many of these people need to talk to an agent to resolve their situation. Sometimes you have to wait for hours before they can assist you. This is because there are very few workers and they need to handle each call well.

Therefore, in order to make a phone call to one of these ten States you must have enough time to be on the phone for hours, waiting to be answered. During 2021, the federal agency logged 31 million calls, CNBC tells us, which means there are a lot of calls that need to be handled. That’s mainly why the waiting lines are so long.

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